Bakery @ Ludy's Kitchen

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Refund / Exchange Policy

Our Returns, Refund or Exchange Policy is good for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:


To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable):


Late or missing refunds (if applicable):


Sale items (if applicable):


Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer_service@marcelinos.co and send your item to:

  Marcelinos Pte. Ltd.
  Blk 507D #06-96, Wellington Circle,
  Singapore 754507

Gifts:


Shipping:
To return your product, you should mail your product to:

  Marcelinos Pte. Ltd.
  Blk 507D #06-96, Wellington Circle,
  Singapore 754507

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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